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jamie burdens business has faced some difficult time. he owns a few acres of lad and some greenhouses and grows and sells chilli peppers. he sells the peppers themselves, seeds to allow customers to grow their own and sauces, chutneys and pickles with chilli peppers as an ingredient. he finds it difficult to run his business efficiently and to staff his shop so that he is alwasy available when customers call. too avoid problems he opens his shop from 10.00 am - 3.00 pm. jamie has just brought a computer and has begun to manage his finances.     do you think the benefits of good customer service fro his business will be greater than the cost of improving his service?? please help
 

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